Privacy Policy

At Bless Health Med (https://blesshealthmed.co.za/), we are committed to protecting your privacy and ensuring that your Personal Information is collected and processed lawfully, fairly, and transparently, in accordance with South Africa's Protection of Personal Information Act 4 of 2013 (POPIA).

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1. What Personal Information We Collect

Depending on how you interact with our website or services, we may collect:

• General Personal Information: Name, contact details (email address, telephone number), physical address, and demographic details.
• Special Personal Information: Health-related details, medical inquiries, or consultation information submitted voluntarily through secure forms or patient portals.
• Technical Data: IP addresses, browser types, and usage data via essential or opted-in cookies (see our Cookie Policy).

2. Purpose of Processing Personal Information

We process your personal information for the following specific, lawful purposes:

• Providing medical, health, and patient support services.
• Responding to inquiries, appointment bookings, and consultation requests.
• Complying with statutory medical record-keeping and healthcare regulations in South Africa.
• Improving site functionality and operational performance.

3. Processing Special Personal Information

In terms of Section 26 and Section 32 of POPIA, Special Personal Information (including health data) will only be processed if:

1. You have granted explicit, voluntary consent.
2. Processing is necessary for healthcare provision, treatment, or medical practice management by a healthcare professional bound by medical confidentiality.
3. Processing is required by law.

4. Disclosure and Sharing of Personal Information

We do not sell or rent your personal information. We may share data only with:

• Authorized healthcare providers directly involved in your care.
• Vetted technical service providers bound by strict Operator agreements under POPIA Section 20.
• Regulatory authorities or legal entities when required by law.

5. Data Security & Storage

We implement technical, physical, and organizational security measures to protect your personal information against unauthorized access, loss, or misuse. Data is stored securely and retained only for as long as necessary to fulfill the purpose of collection or comply with statutory record-retention requirements.

6. Your Rights Under POPIA

You have the right to:

• Request access to the personal information we hold about you.
• Request correction, destruction, or deletion of inaccurate or unnecessary information.
• Object to processing on reasonable grounds (Section 11(3)).
• Withdraw consent at any time for non-essential processing.

7. Contact Details & Information Officer

To exercise your privacy rights, ask questions, or lodge an inquiry, please contact us: